AI agents that turn routine operations into a controlled business system
We build Voice AI, procurement, customer reactivation, document and executive assistants. In simple terms: the system takes repetitive work, follows your rules and shows employees only the decisions that need people.
We understand the process first. Then we design the technology.
My name is Oleg, and I am the founder of 11Sys. I work on business process analysis and optimization, operational automation and practical AI implementation.
I previously managed a construction company in engineering systems, so I understand projects, procurement, service operations and document workflows not only from a technology perspective, but from the inside of the business.
Business analysis before developmentWe map the actual process, ownership, data and bottlenecks.
Implementation in the existing operationWe connect useful CRM, ERP, documents and communication channels instead of replacing them without need.
Human control over important actionsThe system automates routine work and hands exceptions and critical decisions to an employee.
AI solution portfolio
IT terminology first. Business value explained in plain language.
Every solution has a technical architecture, but the buyer should immediately understand what work disappears, what risk decreases and where revenue can grow.
01
Handle more calls without expanding the call center
Voice AI Agent
Plain-language explanation
A virtual employee that can call customers or answer incoming calls according to your business rules.
What it does
Connects telephony and CRM, understands speech, speaks naturally, answers standard questions, confirms appointments, reminds about payments or renewals, records the result and transfers complex conversations to an employee.
Business impact
More customers contacted, fewer repetitive calls for managers, consistent service and complete conversation history in the CRM.
Typical company scenario
Service company with repeat incoming calls: the agent answers common questions, qualifies the request, records the outcome in CRM and transfers non-standard cases to an employee.
Recover revenue hidden in an old customer database
Customer Reactivation & CRM Control Agent
Plain-language explanation
A system that finds forgotten customers and makes sure no lead disappears after the first contact.
What it does
Analyzes CRM history, finds inactive customers, missed follow-ups and overdue actions, launches personalized contact scenarios, records every outcome and automatically schedules the next step.
Business impact
Lost customers return, employees stop forgetting follow-ups, and management sees the real status of every contact and the entire database.
Typical company scenario
B2B service company with an accumulated CRM database: the system finds contacts without a next action, prepares a priority queue and records every follow-up result.
From project specification directly to a purchase request
Procurement Intelligence Agent
Plain-language explanation
The system reads a specification or any other document and turns it into a clear list of what must be purchased.
What it does
Extracts item names, quantities, units and technical parameters from project specifications, BOMs, estimates, PDFs, Excel files, emails or other documents. Then it checks ERP/WMS stock, finds suppliers, prepares RFQs, collects offers and compares price, delivery, logistics and terms.
Business impact
Procurement starts faster, no item is missed, wrong orders decrease, offers are compared consistently and specialists focus on negotiations instead of copying data between documents.
Typical company scenario
Construction and engineering company working with PDF and Excel specifications: the agent structures line items, checks reference data and prepares supplier offers for human approval.
Give sales researched opportunities, not a raw contact list
Lead Intelligence & Prospecting Agent
Plain-language explanation
A research assistant that finds companies worth contacting and explains why now is the right moment.
What it does
Monitors market signals, matches companies to the ICP, finds decision-makers, gathers relevant context, scores opportunities and prepares a personalized outreach angle for employee approval.
Business impact
Sales spends less time on manual research, reaches more relevant prospects and starts conversations with stronger context.
Typical company scenario
B2B integrator entering a new market: the agent selects companies against the ICP, collects relevant triggers and prepares concise profiles for sales review.
A personal operations assistant that keeps information, tasks and deadlines under control.
What it does
Summarizes email and meetings, prepares daily priorities, drafts messages, retrieves information, creates tasks, tracks deadlines and reminds the responsible person when something is stuck.
Business impact
Less time searching for information, fewer missed commitments and a clearer daily operating rhythm for the manager.
Typical company scenario
Founder-led SME with email, meetings and tasks spread across systems: the assistant prepares summaries, creates actions and highlights blocked commitments.
A digital helper that prepares documents for the accountant and finds what is missing.
What it does
Collects invoices and receipts, reads document data, checks required fields, detects duplicates, matches files to transactions, requests missing documents and prepares a structured package for accounting review.
Business impact
Less manual data entry, fewer lost documents and faster month-end preparation. The system assists the accountant but does not replace professional responsibility.
Typical company scenario
Multi-location service company receiving invoices through email and messengers: the assistant checks fields and duplicates, then prepares a structured package for accounting review.
The system reads, creates, routes and stores documents according to one clear process.
What it does
Recognizes document types, extracts data, creates files from templates, assigns approval routes, controls versions and deadlines, names files correctly and stores them in the required system.
Business impact
Documents stop disappearing, employees use the current version, approvals become faster and managers can see where every document is stuck.
Typical company scenario
Construction and design organization with contracts, acts and specifications in multiple versions: the system classifies documents, routes approvals and preserves an audit trail.
Typical tasksOCR and extraction · template generation · approvals · version control · archive
08
Replace disconnected manual actions with one end-to-end workflow
Business Process Automation & Systems Integration
Plain-language explanation
We connect your programs so information moves automatically and the next task starts at the right moment.
What it does
Integrates CRM, ERP, WMS, email, spreadsheets, messengers, databases and internal software through APIs, webhooks, n8n and custom services. Adds business rules, notifications, approvals and monitoring.
Business impact
Employees stop retyping the same data, errors decrease, work moves faster and management sees the process from start to finish.
Typical company scenario
Wholesale company using CRM, ERP, WMS and email: integrations connect the order-to-fulfilment process, validate data and alert employees when an exception occurs.
Know what to change first — before investing in technology
Full Business Analysis & Transformation Roadmap
Plain-language explanation
We map the current operation, identify losses and turn scattered improvement ideas into a prioritized transformation plan.
What it does
Maps AS-IS processes, roles, systems, data and bottlenecks; designs the TO-BE model, KPI hypotheses, target architecture and implementation roadmap.
Business impact
Management sees which initiatives create value first, what they depend on and how to implement change without losing operational control.
Typical company scenario
Project-based SME with disconnected sales, procurement and delivery processes: the analysis produced a common process map, target architecture and phased priority list.
Give customers and employees an expert available in every channel
Digital AI Assistants & Consultants
Plain-language explanation
A knowledgeable consultant for the website, messenger or internal portal that answers directly and hands complex questions to a person.
What it does
Combines dialogue intelligence, RAG, structured data, consented memory and tools for service selection, discovery, employee guidance and support.
Business impact
Faster answers, consistent expert guidance and a clear handoff to an employee when the request exceeds the approved knowledge or authority.
Typical company scenario
Consulting company with a complex service catalogue: the assistant explains offers, recommends a relevant service from the client’s request and prepares a structured lead for a manager.
Build CRM and ERP around the real process, not around a generic template
CRM & ERP Implementation and Development
Plain-language explanation
We select, configure and connect the business system so employees work in one controlled process.
What it does
Covers process discovery, platform requirements, data model, roles, migration, integrations, training, launch and adoption control.
Business impact
A trusted operational system with clear responsibilities, better data quality and fewer parallel spreadsheets and manual handoffs.
Typical company scenario
Growing distribution company with fragmented customer and inventory records: CRM and ERP processes were aligned, reference data cleaned and integrations planned by implementation wave.
Typical tasksCRM · ERP · process design · migration · integrations · user adoption
12
Transform the operating model without losing day-to-day control
End-to-End Business Transformation
Plain-language explanation
We connect strategy, processes, people, data and technology into one staged transformation programme.
What it does
Defines the transformation portfolio, target operating model, ownership, architecture, pilots, implementation waves, change management and performance controls.
Business impact
Systemic change becomes a managed programme with visible priorities, dependencies, risks, owners and measurable validation points.
Typical company scenario
Multi-process SME preparing for growth: sales, procurement, document flow and management reporting were brought into one phased transformation architecture.
Typical tasksOperating model · transformation portfolio · architecture · pilots · change management
Implementation methodology
A production approach, explained without unnecessary complexity
We use professional IT practices, but every stage answers a simple business question: what are we changing, why does it matter and how will we measure it?
01
Discovery & Process Mining
In simple terms: we map the current work and find where time, money, customers or control are lost.
02
Solution Architecture
We define data sources, integrations, AI responsibilities, employee approvals and system boundaries.
03
AI Agent MVP Development
We build one complete working scenario on real data instead of a presentation-only prototype.
04
Business Validation
We compare the result with the baseline: time, cost, error rate, conversion, throughput or another KPI.
05
Production Deployment & Monitoring
We add access control, logs, fallback scenarios, monitoring and a roadmap for safe scaling.
Engagement models
Start small, prove the effect, then scale
The first objective is not to buy more AI. It is to prove that one selected process produces a measurable result.
01
Understand before you spend
AI Readiness & Process Audit
We analyze the AS-IS process, data readiness, bottlenecks, risks and automation potential. You receive a TO-BE architecture and prioritized roadmap in business language.
from $1,000 one-time
Duration1-2 weeks
ResultProcess map, ROI hypothesis and implementation roadmap
Best forChoosing the first profitable AI use case
Most requested
02
Prove value on real operations
AI Agent MVP / Pilot
We implement one end-to-end use case with real integrations, employee approval, logs and success metrics. Your team can use it and measure the result.
$4,000-7,000 project
Duration4-8 weeks
ResultWorking agent under human control
Best forTesting impact before larger investment
03
Scale without losing control
Production AI Automation System
We build a reliable production system with integrations, role-based access, monitoring, fallback logic, audit trail and continuous improvement.
$8,000-15,000 project
Support$1,500-3,000 / month
ResultManaged system for daily business operations
Best forScaling a proven automation scenario
AI governance & reliability
Automation should increase control, not create a new black box
Professional terms matter, but the rule is simple: the system uses trusted data, acts only within limits and hands unusual situations to a person.
01
System of Record Integration
Prices, stock, customer status and document facts come from CRM, ERP, WMS or approved databases, not from the model imagination.
02
Role-Based Access Control (RBAC)
The system receives only the permissions it needs. Expensive, unusual or risky actions require employee approval.
03
Observability & Audit Trail
Inputs, decisions, tool calls, outputs, errors and handoffs are logged so the business can understand what happened.
04
Human-in-the-Loop & Fallback
Low-confidence, exceptional or sensitive cases are transferred to an employee, while the system can continue in a limited safe mode.
Questions before implementation
Clear answers before you invest
Can the Procurement Intelligence Agent read our project specifications?
Yes. It can extract positions, quantities, units and technical parameters from specifications, BOMs, estimates, PDFs, Excel files, emails and other structured or semi-structured documents. The extracted list is checked before purchase actions are approved.
Do we need perfect data before starting?
No. We need to understand where trusted facts live, who owns them and which gaps affect the result. Data cleanup can be part of the project.
Will you replace our CRM or ERP?
Usually not. We keep useful systems and connect them so data and tasks move automatically between them.
Can we start with only one task?
Yes. This is usually the safest approach. We select one repeatable process, implement it, measure the effect and scale only after the result is proven.
How do we know the project creates value?
Before development we define a baseline and target KPI: saved hours, fewer errors, recovered customers, higher conversion, faster procurement, shorter document processing time or lower operating cost.
Discovery request
Show us the routine that slows your business down
You do not need a technical specification. Describe the process in your own words, where it breaks and what result you need. We will translate it into a practical automation scenario.